User Journey Map (in Remote Design Sprint)

How do you do a User Journey Map session if you're running a remote design sprint? In this video Alvin gives us an example of a User Journey Mapping session using Mural (https://mural.co/). The User Journey Map allows design sprint team members to put themselves into the users' shoe, by mapping out the actions that a user persona may take or go through in each stages of their journey or interaction with the service or product.

You can watch our "In-person" User Journey Mapping video here:
User Journey Mapping (GV Design Sprint Technique):    • User Journey Mapping (GV Design Sprin...  

To give you better context, if you haven't seen our other videos on Remote Design Sprint, make sure you watch those before continuing on this video. Here's are the links:

Remote Design Sprint Preflight video:
Things I Wish I Knew Before My First Sprint (Remote Design Sprint 2021):    • Things I Wish I Knew Before My First ...  

Remote Design Sprint Goal & Questions video:
Remote Design Sprint – Writing Sprint Goal & Questions (2021):    • Remote Design Sprint – Writing Sprint...  

Remote Design Sprint – How to Ask the Experts remotely?
   • Remote Design Sprint – How to Ask the...  

Remote Design Sprint – Lightning Demo (Lightning Talks)
   • Remote Design Sprint – Lightning Demo...  

Timestamps:
00:00 – Introduction
01:10 – The setup: before mapping
02:30 – How to User Journey Map
12:09 – Deciding on a user journey focus
14:00 – Summary

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Relab Studios is a Melbourne based, multi award-winning digital design consultancy with a high focus on data-led UX studies and well-executed visual UI design solutions. Relab is recognised as a specialist on UI/UX design solutions for complex eCommerce and transactional digital projects that requires high performance on conversion rates. Our design thinking process has helped businesses solve a common problem on making something complex feel simple.

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