CX Tip: Go JOY SPOTTING in your company! by Steven Van Belleghem

Let's go 'JOY SPOTTING' in your organization! 🌟

Friction hunting in companies can be transformative for Customer Experience (CX). By addressing small frustrations, you pave the way for significant improvements. But have you considered celebrating the moments where customer interactions shine? Take the time to identify these instances of excellence - that's Joy Spotting!

Embark on this journey within your company next week. Each time you uncover a stellar example, illuminate it. Share these stories with your teams and acknowledge the individuals behind these exceptional customer interactions. Let's foster a culture where Joy Spotting becomes ingrained in our identity and daily practices. The ripple effect of this positivity will resonate throughout the entire organization.

#JoySpotting #CustomerExperience #CompanyCulture #PositiveWorkplace

Remember, it's the small moments of joy that can make a big difference! 🚀