36 English Phrases For Professional Customer Service (FREE PDF Guide)

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Learn how to speak professional English on the phone with 36 great phrases for professional customer service. The lesson includes phrases for dealing with complaints, angry customers and much more!

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Chapters
0:00 Intro
0:26 Answering the call and greeting the customer
0:58 Dealing with negative responses
01:24 Transferring the call and putting the customer on hold
02:16 Asking for customer information
02:58 Asking for billing or credit card information
3:24 Checking other information
4:41 Apologising for order or product issues
06:03 Dealing with angry customers
07:05 When you need to follow up later
07:32 Closing the call

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Music credits:
Background music: Honey and Milk by The 126ersks! https://www.buymeacoffee.com/derekcallan