Master Class: Improving Service Quality

Описание к видео Master Class: Improving Service Quality

Describes tools to improve service quality, including Customer Service Process Redesign, Blue Printing, TQM Tools, End-to-End Process Automation, Benchmarking, the interplay of Process Performance Standards & Targets over time, and the 9 Steps of improving the quality of specific customer service processes. It also covers the 4 key metrics to focus on in process redesign projects.

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