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London Fire Brigade protects one of the most complex urban environments on the planet. The resident population of London sits at around 9 million people, but that number is misleading. On a typical weekday, when commuters, tourists, and transient populations are added in, the number of people moving through the city regularly swells to 11 to 12 million, sometimes more during major events or peak travel periods.


Around a quarter of all fire and rescue service calls in the UK come into London. Around 70% of the UK’s high rise residential stock sits within the M25. This is not just a big fire brigade. It’s a service operating at global city scale, with global city risk.


In this episode, I sit down with Jonathan Smith, Commissioner of London Fire Brigade, to talk honestly about what it takes to lead a service like that in today’s operating environment.


We start with Jonathan’s journey into the fire service, from training and operational life through promotion and leadership, but this is not a career timeline conversation. It’s a working discussion about responsibility, decision making, and pressure at scale.


We talk about training and professional standards, what was lost after the early 2000s, and what it really means to professionalise a modern fire service. We explore high rise firefighting in London, lessons learned from Grenfell, and how evacuation, control, and operational command have fundamentally changed over the last decade.


This conversation deliberately looks beyond a single service or even a single country. We frame London alongside other global cities like New York, Paris, and Tokyo, because the risks London faces don’t stop at national borders. Climate change, lithium battery fires, terrorism, urban density, and geopolitical tension all show up on the streets of this city, and the fire service has to be ready for that reality.


We also talk culture, not as a buzzword, but as lived behaviour. Leadership, accountability, psychological safety, and what it actually takes to create an organisation where people can do their best work without fear or silence. And finally, we zoom in on the personal cost of leadership, resilience, and how you stay grounded when the stakes are this high.


This is a grounded, boots on the ground conversation about the future of firefighting, leadership in complex systems, and how our profession can continue to shape its own destiny.


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