Скачать или смотреть Diversity and Leadership

The goal for today’s leaders is to recognize that each person can bring value and strengths to the workplace based on his or her own combination of diverse characteristics. Diversity is the mix of differences that make a difference.

Any leader can learn to adopt a more inclusive style by paying attention to nonverbal behavior and developing skills such as listening, empathy, cooperation, and collaboration. Cultural intelligence refers to a person’s ability to use reasoning and observation skills to interpret unfamiliar gestures and situations and devise appropriate behavioral responses.

Developing a high CQ requires that a leader be open and receptive to new ideas and approaches.