Finding inspiration in the NHS is easy, if you know where to look | Yusuf Yousuf | TEDxNHS

Such is the nature of hierarchy that when it comes to trying to find solutions within an organisation, more often than not, permission is sought from those on a higher pay grade. The higher up the organisational ladder, the more value we seem to equate to the answers that can be found. But what if we were to cast the net wider? To gain vital insight and solutions from a complete spectrum of colleagues? Healthcare Support Worker, Yusuf Yousuf shares his experiences as a hospital porter to demonstrate how building relationships and strengthening connections across his NHS organisation - clinical and non-clinical - has helped to bring the highest level of knowledge, skills and care to patients, and supported staff collaboration. This includes the introduction of RCTs - Randomised Coffee Trials - which bring together two colleagues, separated by department and professional discipline - to share and discuss their experiences and learn from each other. Yusuf is a healthcare support worker in Older Person's Services at The Royal London Hospital, Barts NHS Trust, a role he transitioned to after more than 10 years as a hospital porter. He has an interest in patient-centred care and what this means to staff. This talk was given at a TEDx event using the TED conference format but independently organized by a local community. Learn more at https://www.ted.com/tedx