How to Use AI to Resolve Transaction Inquiries Quickly | Salesforce AI Use Case

Learn how Communications Industry companies can use Salesforce AI to resolve transaction inquiries before they become transaction disputes.

Billing inquiries happen all the time, especially in the communications industry, where there are overlapping plans, bundled services, and fees to account for. Resolving those inquiries quickly, before they become disputes, is essential to the bottom line.

About Salesforce Communications Cloud: Transform and simplify the mission critical “middle office” with a purpose-built product for communications service providers. It includes cost saving applications, a data model, and integrations -- all specific to the communications industry. Best of all, it's built on the #1 AI CRM.

Learn more about AI Use Cases: https://sforce.co/48ItMkI

Chapters:
0:00 Introduction
0:39 What is Communications Cloud
1:12 How to Use AI in Communications Cloud
3:02 How Salesforce Admins can setup automation
4:07 Closing

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