Webinar – The new Support Ticketing System

Описание к видео Webinar – The new Support Ticketing System

We are moving away from email communication when a customer wants to reach the Technical Support Team and introduces the new Support Ticketing System.
This webinar introduces the new platform and informs about the when and why. Furthermore, an example account and ticket will be created.

00:00 Intro
01:07 Background Information
09:15 Timelines
12:33 Creating an account
15:53 Creating a ticket
29:27 My ticket overview
33:41 Q&A
45:51 Outro

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