How to Say No Without Alienating Your Customer: Customer Service Training Videos

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Learn how to say no without alienating your customer or end user. Sometimes it's necessary to say no to a customer and our ability to handle with grace and empathy can make the difference between a successful or an unsuccessful customer experience.

#customerservice #helpdesk #servicedesk

📺 Learn the six steps in a successful tech support session:    • The Six Steps in a Successful Tech Su...  

🎬 Learn seven ways to improve your empathy:    • Seven Ways to Improve Your Empathy  

🎬 Here are four magical customer service phrases (What to say in nearly any situation):    • Four Magical Customer Service Phrases...  

What is Compassionate Geek?

The Compassionate Geek is a book by author/speaker Don Crawley to teach people how to get along so they can work together, get things done, and take care of customers (and each other). (https://www.amazon.com/exec/obidos/AS.... It's also an online training course on customer service for IT professionals, including IT customer service training videos and more.

Learn more at: https://CompassionateGeek.com