Zoomtopia Studio: Juanita Coley on CX and AI

Описание к видео Zoomtopia Studio: Juanita Coley on CX and AI

Join Juanita Coley, CEO at Solid Rock Consulting, and Ronnie Brant, Head of Solutions GTM Marketing at Zoom, to discover insider perspectives about Zoomtopia’s WFM and ZCC announcements & how Zoom is seamlessly integrating AI into new products. Juanita provides expertise on how AI enables more meaningful work, ways that Zoom Contact Center enables a cutting-edge customer experience, and how generative AI can reduce agent churn and improve job satisfaction.

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