Zoomtopia Studio: Sheila McGee Smith on Generative AI Contact Center Tools

Описание к видео Zoomtopia Studio: Sheila McGee Smith on Generative AI Contact Center Tools

In the last few years, integrating Generative AI contact center tools into employee workflows is a top priority for many CxOs. Join Ronnie Brant, Head of Solutions GTM Marketing at Zoom, as he connects with Sheila McGee Smith, President & Principal Analyst, McGee Smith Analytics, to discuss how she sees generative AI impacting contact centers of the future, and the remarkable strides AI has made for customer service in the last year. With over 30 years of industry analyst experience, Sheila McGee Smith’s invaluable expertise on Zoom Contact Center’s rapid innovation, with over 600 new features introduced in 18 months, is sure to change your perspective on the future of contact center work.

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