How To Pass Your QA Evaluations, Call Center BPO QA Tips 👉 IRL WITH A QA ANALYST | S1,E7

How To Pass Your QA Evaluations, Call Center BPO QA Tips 👉 IRL WITH A QA ANALYST | S1,E7 // Our guest for today is Sheina - a former QA analyst who worked in the BPO industry for 4 years. Listen in as she takes us to her journey and experience, while giving insightful tips along the way.

Sheina's channel -    / kwestyon  

𝘿𝙞𝙨𝙘𝙡𝙖𝙞𝙢𝙚𝙧: 𝙏𝙝𝙚 𝙫𝙞𝙚𝙬𝙨 𝙖𝙣𝙙 𝙤𝙥𝙞𝙣𝙞𝙤𝙣𝙨 𝙤𝙛 𝙩𝙝𝙚 𝙝𝙤𝙨𝙩 𝙖𝙣𝙙 𝙩𝙝𝙚 𝙜𝙪𝙚𝙨𝙩s 𝙞𝙣 𝙩𝙝𝙞𝙨 𝙨𝙝𝙤𝙬 𝙖𝙧𝙚 𝙨𝙤𝙡𝙚𝙡𝙮 𝙩𝙝𝙚𝙞𝙧 𝙤𝙬𝙣 𝙖𝙣𝙙 𝙙𝙤 𝙣𝙤𝙩, 𝙞𝙣 𝙖𝙣𝙮 𝙬𝙖𝙮, 𝙧𝙚𝙛𝙡𝙚𝙘𝙩 𝙩𝙝𝙚 𝙫𝙞𝙚𝙬𝙨 𝙖𝙣𝙙 𝙤𝙥𝙞𝙣𝙞𝙤𝙣𝙨 𝙤𝙛 𝙩𝙝𝙚 𝙘𝙤𝙢𝙥𝙖𝙣𝙮, 𝙘𝙡𝙞𝙚𝙣𝙩𝙨, 𝙖𝙣𝙙 𝙥𝙚𝙤𝙥𝙡𝙚 𝙩𝙝𝙚𝙮 𝙬𝙤𝙧𝙠 𝙬𝙞𝙩𝙝.

⏲ TIMESTAMPS ⏲
0:00 - Episode & Guest Introduction
1:51 - What made you decide to apply in the BPO industry?
4:42 - How did you become a QA analyst?
5:55 - What are the TOP 3 struggles of new hires when speaking with customers?
7:17 - STRUGGLE #1
11:24 - STRUGGLE #2
19:17 - STRUGGLE #3
24:11 - How to pass your QA evaluations?
36:12 - Stereotype about QA analysts (why do they seem strict and unapproachable? or are they really?)
39:28 - How do you handle agents who keep making the same mistakes?
41:38 - Final advice to people who want to be part of the BPO industry

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