Interview with Will Gibson, Vice President – Cable and Wireless Communications (preview)

Описание к видео Interview with Will Gibson, Vice President – Cable and Wireless Communications (preview)

Full interview: http://www.cxnetwork.com/cx-digital/v...

In this interview from the CEM Telecoms Global Summit in 2016, Will Gibson, Vice President – Cable and Wireless Communications, talks about the CX strategy transformation at the organisation to be more inclusive and experiential in communicating with customers, their new and improved retail stores, the challenge of creating seamless experiences across multiple contact channels, and how the digital disruption is impacting his role.

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