BUILDING an AI Call Center | VAPI Squads Full Guide

In this VAPI tutorial, we’ll be building an AI Call Center using the newly released VAPI Squads feature. VAPI Squads enables you to create teams of AI callers, making each and every VAPI assistant specialized and higher performing. The specific example that we’ll be building is a customer support AI call center, where we’ll have separate voice AI agents for transferring calls, managing accounts, troubleshooting, and appointment setting. We'll also be creating VAPI tools using Make.com to enable powerful actions for AI calling agents.

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📚 Resources used in this video:
Get access to the Make, prompts, JSONs used for API requests, and more:
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⏰ Timestamps
00:00 AI Call Center
01:54 Introduction
02:54 VAPI Squad Breakdown
08:05 Example Call Flow
14:07 Setting Up Assistant Prompts
33:03 Creating the Call Center Squad
47:31 Creating the Tools for the Assistants
1:05:15 Account Tools Logic Explained
1:09:24 Account Tools in Make
1:22:26 Appointment Setting Tools Explained
1:26:48 Appointment Setting Tools in Make
1:56:24 Demo Call