What is the Independent Adjudication Service for RICS Firms

CEDR provides independent adjudication for disputes between customers and companies regarding the surveying activities of subscribing RICS Member Firms, including the customer service provided.

This Service is designed to adjudicate disputes that have not been resolved through a RICS Member Firm's internal complaints procedure. You must give the company the opportunity to address your concerns first, in many cases they will be able to resolve your complaint in the first instance.

We can only deal with complaints where the RICS Member Firm has specifically signposted CEDR in its complaints handling procedure.

If you want to know more about how we can help you with your RICS complaint, please visit our Help & Guides. www.cedr.com/consumer/rics/help-guides/