Pivoting a Tech Company into the Hospitality Industry | with Jeff Robbins

In this episode, we interviewJeff Robbins, founder of GuestInsight. Since its founding in late 1999, GuestInsight has excelled as a consumer market research platform leader, with tools specifically designed for hotel guest engagement and feedback.

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⏱ TIMESTAMPS ⏱

00:00 INTRO
00:50 Always taking an outsider’s perspective on your own company
08:57 Straddling the here and now with where you need to be.
17:33 Considering both the hotel guests and hotel teams with artificial intelligence
27:47 Focusing feedback for why you are successful as well as unsuccessful


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The GAIN Momentum Podcast: focusing on timeless lessons to scale a business in hospitality, travel, and technology-centered around four key questions posed to all guests and hosted by Adam Mogelonsky.

For more information about GAIN, head to: https://gainadvisors.com/

Adam Mogelonsky is a GAIN Advisor and partner at Hotel Mogel Consulting Ltd. (https://www.hotelmogel.com/), focusing on strategy advisory for hotel owners, hotel technology analysis, process innovation, marketing support and finding ways for hotels to profit from the wellness economy.

Listen to the GAIN Momentum Podcast:
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