Quality & Quality Management

Quality & Quality Management
HERE’S HOW:
ISO 9000:2015 standard defines quality as "the totality of features and characteristics of a product or service that bears its ability to satisfy stated or implied needs."
• Know what you want to do and how you want to do it
• Learn from what you do
• Use what you learn to develop your organization / process and it services
• Seek continuous improvement and always aim at satisfying your stakeholders (Consumer and customers).
As usual such conversations are not good one- pagers. IMS Africa Ltd has a collection of tools aimed at executing best practices within your organization. Reach out and you will learn much about World’s leading brands have done to improve and sustain quality in their product and services.
It is time you focused on your customers’ needs and expectations.