Amazon Q in Connect Demo

In this video, learn how Amazon Q in Connect can help your agents provide exceptional customer experiences.

Amazon Q in Connect uses generative AI to deliver agents suggested responses and actions to address customer questions, providing faster issue resolution and improved customer satisfaction. Knowledge articles, wikis, and FAQs can be spread across separate repositories. Agents waste time trying to navigate these different sources of information while the customer waits for an answer. Amazon Q in Connect uses the real-time conversation with the customer, along with relevant company content, to automatically recommend what to say or what actions an agent should take to better assist customers. With Amazon Q, agents can also use natural language to search across connected knowledge sources to receive generated responses, recommended actions, and links to more information.

Learn more about Amazon Q in Connect at https://go.aws/3wrHjOD

ABOUT AWS
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform, offering over 200 fully featured services from data centers globally. Millions of customers — including the fastest-growing startups, largest enterprises, and leading government agencies — are using AWS to lower costs, become more agile, and innovate faster.

#contactcenter #generativeAI #AWS #AmazonWebServices #CloudComputing