Dynamics 365 Customer Insights Demo

This video is a short introduction and demo of Audience Insights in Dynamics 365 Customer Insights, which allows you to create a 360 degree profile of your customer from siloed data sources. Map, match and merge your data in easy steps (no code) and then use your unified data to create segments for marketing, measures, a unified timeline, and apply prediction models for customer churn, lifetime customer value, and product recommendations.

0:00 - What is Dynamics 365 Customer Insights
0:32 - Customer Insights: Audience Insights
1:00 - Individual customers or business accounts
1:22 - Unify your data sources: Map, Match, Merge
5:24 - Unified customer profile
6:34 - Create and use measures
7:17 - Create and use segments and find similar customers
9:00 - Out of the box predictions
11:10 - Connections and exports
11:51 - Enrichment
12:37 - Wrap up