Research Repositories for Service Design with Vanessa Monstein

Webinar Research Repositories for Service Design with Vanessa Monstein during a community event of the Swiss Service Design Network

0:00 Teaser
01:11 Who is Vanessa?
03:25 Generative vs. Evaluative Research
05:51 Challenges in Research Repositories
10:54 Benefits of Research Repositories
12:33 Tools and Solutions for Research Repositories
17:30 Tips for Setting Up Your Own Research Repository
27:09 Team Introduction and Tool Demonstration
27:37 Collecting and Managing Feedback
28:03 Monitoring and Grooming the Tool
28:43 Key Takeaways and Scalability
29:22 Process Before Tool and Testing
30:34 Pilot Phase and Defining KPIs
31:19 Change Management and Onboarding
32:51 Q&A
33:14 Choosing the Right Tool for Privacy
34:39 Vanessa's favorite tool
36:55 How long does it take to build a research respository setup?
40:49 How hard is it to onboard a boss, a colleague or a client to a research repository?
44:28 What's the biggest benefit of a research repository?
46:25 What are the side benefits of a research respository?
50:27 How can research repository help for onbarding of new talent?
52:22 Final Thoughts and Community Engagement