Скачать или смотреть Who Ultimately Decides If Your Customer Service Is Outstanding

Who really decides if your customer service is outstanding? It’s not your manager, your checklist, or your training manual...it’s the customer, every single time.

But here’s the challenge: every customer defines “outstanding” differently. In this video, Danny Snow explores how to create a customer service culture that adapts to individual needs and delivers truly unforgettable experiences.

Get your FREE Customer Service resources at https://snow-associates-inc.kit.com/d...

📊 Key insights and strategies you'll learn:
Personalization is key:
Discover why 71% of customers expect personalized interactions and how failing to meet this expectation can hurt your business.

The danger of serving the "average customer":
Learn why aiming for the average can lead to underserving everyone.

Practical, data-backed strategies:
Train your team to recognize customer cues and adapt their approach.
Replace rigid scripts with flexible service frameworks.
Collect meaningful feedback to understand what makes each experience ideal.
Engage leadership in customer interactions for firsthand insights.
Empower your team to make judgment calls that foster connection and loyalty.

📈 Real-world results: See how companies like Marriott used situational service protocols to boost customer satisfaction by 34%, improve Net Promoter Scores by 28 points, and increase revenue by 12%.

The secret to service excellence isn’t about perfection, it’s about meeting each customer where they are. Shift your mindset from transactional service to building genuine connections, and you’ll transform your customer experience into something truly memorable.

Get access to additional customer service resources and learn about Snow & Associates training options at https://www.snowassociates.com.

Connect with Danny on LinkedIn:   / dannysnow-customer-experience-speaker  

Watch Danny's other YouTube videos:    • Danny Snow Videos  

CHAPTERS:
00:00 - Customer Service Excellence
00:40 - Importance of Customer Experience
03:00 - Building Flexibility in Service Culture
03:45 - Leadership and Customer Experience
04:55 - Framework for Adaptable Customer Service
06:06 - Personalization in Customer Service
06:50 - Free Customer Experience Mapping Tool

#CustomerExperience #CustomerService #BusinessTips #Leadership #CX
#leadership #communicationskills #customerexperience #customerservicetrainingvideos #outstandingcustomerexperience

🚀 Customer service and customer experience are the keys to building customer loyalty and driving business success. At Snow & Associates, we share customer service training, real-world CX strategies, and insights from Disney customer service and other world-class brands. Subscribe for expert tips on handling customer complaints, leadership in customer service, and creating a customer-centric culture.