Скачать или смотреть The $1,000,000 Customer Service Mistake: 4 Lessons Every Business Must Learn

How can bad service cost a business thousands of dollars a year (and millions in lifetime value), even if their product is incredible? In this video, Danny Snow breaks down how one restaurant lost $5,000 annually from just one customer due to poor customer service and what YOU can do to prevent the same mistakes.

As a customer experience expert, I share real-life lessons and practical strategies for building loyalty-driving, service excellence in your business.

If you'd like information on Snow & Associates Customer Service Training programs, you can visit us at https://www.snowassociates.com.

Find additional videos from Danny Snow:    • Danny Snow Videos  

Connect with Danny on LinkedIn:   / dannysnow-customer-experience-speaker  

Key takeaways:
Lesson 1: Every broken system costs more than one sale; it costs countless potential customers.
Lesson 2: Never ignore the customer standing right in front of you.
Lesson 3: Fix systems that set your team up for failure.
Lesson 4: Apologies matter. Ownership and empathy can turn a bad experience into a lasting relationship.

Whatever business you think you're in, you're really in the experience business.

Great customer service keeps people coming back and turns one-time buyers into lifelong advocates. Learn how to identify and fix the "hidden gaps" in your service that could be costing you revenue without you even realizing it.

📌 Watch now to discover actionable steps to create loyalty-driving, Disney magic-level customer experiences. Don’t forget to share this video with your team.

CHAPTERS:
00:00 - Cost of Bad Customer Experience
00:31 - Restaurant Story: Losing a Customer Forever
05:46 - 4 Critical Lessons from Experience
09:12 - Real Cost of Poor Customer Experience
10:21 - Preventing Bad Experiences in Your Business
10:48 - 5 Essential Customer Service Secrets
11:34 - Business Mistake Losing Customers
12:28 - Free Customer Service Tools
13:45 - Like, Subscribe, and Comment
13:59 - Additional Resources

🚀 Customer service and customer experience are the keys to building customer loyalty and driving business success. At Snow & Associates, we share customer service training, real-world CX strategies, and insights from Disney customer service and other world-class brands. Subscribe for expert tips on handling customer complaints, leadership in customer service, and creating a customer-centric culture.

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