Ola/Uber Taxi Scam

🌟In June 2021, Shreyans Mamania, a Mumbai-based lawyer, logged into the Ola app to book a ride from Kandivali to Kalachowki. While booking the cab, the fare displayed on the screen was Rs 372. However, when they reached the destination the driver demanded Rs 434.

➡️“The fare from when we started our ride to our destination increased by Rs 62 for no apparent reason. Despite trying to speak to a customer support staff multiple times I was unsuccessful. The driver, who by then was agitated, asked me to pay the amount. The driver kept saying, ‘Such things happen and people always pay up’.

🔸Unlike other forums, the consumer forum does not require one to have a lawyer to file a case or even argue a matter. The Consumer Protection Act is a small, easy to understand and simple act. The process of filing has also been made in such a way that those without any legal knowledge can also file complaints,” says Shreyans.

Each consumer forum also has a legal aid cell, which will help in understanding the process and also provide assistance in filing the case, with all proper documentation. “Once the case is filed, a notice will be issued by the court to the opposite party, wherein they will have to appear and file their reply. Once done, you will be asked to produce the evidence before the forum,” he says.

➡️As a word of advice, Shreyans says, “My case survived because I had enough evidence. The screenshot with my booking, which had the amount of Rs 372 helped. I would urge you to keep all screenshots and check the break-up of charges being levied. Sometimes one finds discrepancies in that as well.”

#cabs #taxi #law #savemoney #financialeducation #awareness