The Secret to Retaining Great Employees

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How can YOU stay fully staffed with EXCEPTIONAL employees… even in a tight labor market.

My clients at LUX* have cracked the code. They have remained FULLY STAFFED… even after sending all their international workers home during COVID lockdowns… and even as the REST of the tourism industry struggles to attract and retain workers.

What’s their secret?? SERVICE and CARE!

LUX* has always prioritized staff wellbeing, but since COVID, they’ve deepened how they care for their team AND their communities.

The lesson??

When you take better care of your employees, they reward you with increased commitment and loyalty.

Learn more in this interview with LUX* COO Dominik Ruhl.

#business #hiring #team #humanresources #connection

Ron Kaufman is an expert in Leadership Training, developing Customer Experience, and Customer Service Culture. He is also a renowned Keynote Speaker and New York Times Bestselling Author for the book “UPLIFTING SERVICE".

Ron and his team deliver powerful insights and global best practices, enabling organizations to gain a sustainable competitive advantage through service excellence. The methodology developed by Ron over decades includes a proven architecture of service principles, leadership rules, and internal service culture that apply across all industries and cultures.

For decades Ron has been leading a business consultancy that helps companies on every continent build a positive culture of uplifting service to deliver real business results. He focuses on creating productive, uplifting service experiences to inspire your customers, energize your team, and transform your service game.

Notably, Ron has uplifted teams at Google, Harvard Business School, Singapore Airlines, Changi Airport, General Motors, Johnson & Johnson, Coca-Cola, Marina Bay Sands, LUX* Resorts, Microsoft, PWC, FedEx, BMW, Adecco, American Express, JP Morgan, and more.

#customerservice #customerexperience #customer #businessgrowth #businessideas

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