How to Make an Effective Debt Collections Call: Collecting From Aggressive Customers [MOCK CALL]

Gain the skills to handle aggressive customers during debt collections calls by enrolling in Highako's Debt Collections Calling Certified Skills Certification at: https://academy.highako.com/debt-coll...

As a B2B trade collector, how to collect payments from customers that are aggressive and hostile?

Making debt collection calls can be challenging, especially when dealing with an aggressive customer. In this video, we share tips on how to make effective collections call, followed by a LIVE collections call demonstration to help you handle such situations effectively.

📃 Find the entire 14-point collections call checklist here for FREE: https://resources.highako.com/hubfs/Y...

Other helpful resources for efficient debt collection calls:
● How to be a Successful Debt Collector? Collections Negotiation Skills Training | Tips & Laws    • How to be a Successful Debt Collector...  
● Collection Calls Procedure | Tips & Negotiations | Debt Collection | Accounts Receivable | Tutorial    • Collection Calls Procedure | Tips & N...  
● Track your Debt Collection Efforts | Collections Effectiveness Calculator | Reducing Bad Debts    • How to Track and Improve Debt Collect...  

Whether you're a seasoned debt collector or a beginner, this video will provide you with collection call script examples and tips to handle aggressive customers during debt collection calls. Watch till the end to improve your communication skills, build trust and rapport with customers, and achieve better results for your business and your customers.

00:00 - 00:29 - Agenda
00:29 - 00:48 - Introduction to HighRadius Solutions
00:48 - 02:05 - Chapter 1: Preparing for the Collection Call: 14-Point Checklist
02:05 - 06:48 - Chapter 2: Demonstration of a Live Collection Call
06:48 - 07:43 - Following Up: Steps to Take
07:43 - 08:39 - Chapter 3: Summary
08:39 - 09:13 - Highako Academy Certifications Program
09:13 - 09:45 - Ending Notes

Overall, debt collection calls require a delicate balance between assertiveness and empathy, and between legal compliance and customer service. This video tutorial will provide valuable insights and strategies for handling difficult customers with confidence and professionalism.

📝 Use these collections call script samples, and take a breather when calling customers for debt collection: https://resources.highako.com/hubfs/Y...

🔴 Watch our latest video on “How to Analyze Financial Statements: Reviewing Income Statements and Balance Sheets for Accuracy”    • How to Analyze Financial Statements: ...  

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Highako Academy brings together more than 20 credit-collections industry leaders and attorneys including Robert Shultz, Scott Blakeley, and Wanda Borges to bring bite-sized, on-demand, job-relevant online learning to credit, and collections professionals worldwide. We offer a range of micro-learning opportunities—live workshops, course modules, skill assessments, downloadable resources, and community forums.

📧 Get in touch with us at [email protected] if you have any questions.

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