How to Handle Irate Customers During B2B Collection Calls: Top 10 Proven Tips

Master collection call handling and negotiate with irate customers during debt collections call using 10 proven negotiation strategies.

🎓 Gain the skills in handling irate customers during debt collections call by enrolling in Highako's Debt Collections Calling Certified Skills Certification. Visit us at: https://academy.highako.com/debt-coll...

As a B2B trade collection specialist, are you struggling with handling irate customers during your past-due debt collections call?

In this video, we will cover 10 proven tips for successfully navigating these objections and increasing your success rate during a debt collection call process. Join us as we explore the art of collection call handling and how to effectively communicate with customers to resolve their debts and achieve your goals.

Other helpful resources for efficient debt collection:
How to be a Successful Debt Collector? Collections Negotiation Skills Training | Tips & Laws    • How to be a Successful Debt Collector...  
Collection Calls Procedure | Tips & Negotiations | Debt Collection | Accounts Receivable | Tutorial    • Collection Calls Procedure | Tips & N...  
Track your Debt Collection Efforts | Collections Effectiveness Calculator | Reducing Bad Debts    • How to Track and Improve Debt Collect...  

00:00 - 00:00 - Introduction & Agenda
01:04 - 04:36 - Chapter 1: What are objections and 10 proven tips for handling irate customers
04:36 - 06:00 - Chapter 2: Steps to follow up to meet your commitments
06:00 - 06:45 - Highako Academy Certifications Program
06:45 - 07:08 - Ending Notes

Overcoming customer objections during a debt collections call can be a challenging but necessary task, especially when faced with collection-sensitive questions. This video offers collection call training on how to handle common objections, such as "I can't pay right now" or "I don't have the money." with the top 10 proven tips to maintain a professional and respectful approach while working towards a resolution!

🔴 Watch our latest video on “How to Improve Month-End Close Timelines & Process: Best Practices for Financial Statements”    • How to Improve Month-End Close Timeli...  

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Highako Academy brings together more than 20 credit-collections industry leaders and attorneys including Robert Shultz, Scott Blakeley, and Wanda Borges to bring bite-sized, on-demand, job-relevant online learning to credit, and collections professionals worldwide. We offer a range of micro-learning opportunities—live workshops, course modules, skill assessments, downloadable resources, and community forums.

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