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Is AI the "death" of the car salesman, or its greatest superpower? In this episode of the CDA Show, we sit down with automotive veteran Kevin Shin to discuss a 2,000-lead case study. We put a "Voice AI Employee" to the test to see if it could handle complex car buyers without the frustration, bad days, or "scripted" feel of a traditional BDC.


AI Buying: How customers are using GPT to "hack" dealership pricing before they even call you.

The "Dormant Lead" Goldmine: How to sell 50+ extra units a month from leads you haven't touched in 3 years.

Empathy vs. Efficiency: Can a machine actually be more empathetic than a tired BDC agent?

Metric Misalignment: Why your BDC isn't failing—your process is.

0:00 - The Reality of AI in Dealerships
0:45 - Meet Kevin Shin: From Finance to AI
2:10 - Why Fixed Ops is being ignored (and how to fix it)
5:30 - The "AI Buying" Trend: Are you prepared?
10:15 - Tracking the 2,000-Lead Case Study
15:45 - Human vs. AI: The Empathy Gap
22:30 - How to treat AI as a "New Hire," not a tool
35:00 - Final Results: Show Rates & Appointments


🔗 Visit Car Dealer AI: https://cardealer.ai/
Connect with Kevin Shin on LinkedIn:   / kevin-s-245b35196  

ABOUT THE CDA SHOW
The CDA Show is the #1 space for automotive leaders to discuss the intersection of variable ops and artificial intelligence. We highlight industry titans and tech innovators to help you scale your dealership in the digital age.

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