Скачать или смотреть Learn How To Use Body Language Efficiently - Food and Beverage Service Training

Speak clearly.

Form your words carefully. Adjust the volume
of your voice depending on the situation.

Use Guest names.

Depending on your establishment, you
may use their surname or first name.

Listen actively.

Lean forward slightly, focus on what
they are saying, and write it down

Keep Guests informed.

Avoid lots of interruptions and always
have two reasons to go to the table

Engage with the Host.

They are your link to communicating
with all the Guests at a large table.

Communicate as a team.

Guest information needs to be
communicated amongst colleagues.
Use signaling to keep team
communication efficient

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