Omnichannel | Omnichannel Queues | Salesforce Service Cloud Omnichannel

Omnichannel | Omnichannel Queues | Omnichannel in salesforce with examples

In this video we will go through:

1. Problem without Omnichannel
2. What is Omnichannel and use of Omnichannel?
3. Types of Routing in Omni Channel.
4. Configure Omni-Channel.
5. Least Active vs Most available in Omnichannel.
6.Interruption(Primary) in Omni Channel.
7. Secondary Priority in Omnichannel.
8. Tab vs Status Based Capacity in Omnichannel.
9. Omni Supervisor in Omni-Channel.
10. Automatic accept,Decline & decline reason in Omnichannel.

Chapters

0:00:00 Intro & problems without Omni Channel
0:04:18 Omni Channel Routing Types
0:06:59 Setup(Configure) Omni-Channel
0:12:40 Least Active and Most Available in Omnichannel Queue based routing
0:26:35 Interruption in Omni Channel Queue based routing.
0:41:39 Secondary Priority in Omni Channel Queue Based Routing.
0:51:08 Status Based Capacity in Omni-Channel Queue Based Routing.
01:03:28 Omni Supervisor
01:11:34 Automatic accept,Decline & decline reason in Omnichannel Queue Based Routing.
01:18:06 Multiple Presence Configuration in Omnichannel Queue based routing.

Community Cloud/ Experience Cloud Introduction:
   • Community Cloud | Experience Cloud | ...  

Community Cloud/Experience Cloud Components:
   • Community Cloud | Experience Cloud | ...  

Community Cloud/ Experience Cloud Builder:
   • Real Scenario : Salesforce Community ...  

PPT URL :
https://docs.google.com/presentation/...

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