Now Assist Overview (AI Academy)

Now Assist is ServiceNow's specialized Generative AI, designed to boost agent productivity. With Now Assist, get the context of a case or an incident and assistance to solve customer issues faster.


📚 Additional resources:
📕 Link to our AI & Intelligence Community: https://sn.works/AI
📘 FAQ https://www.servicenow.com/community/...
📕 Now Assist Quick Start Guide https://www.servicenow.com/community/...
📘 Model Cards https://docs.servicenow.com/csh?topic...


In case you missed our previous sessions, catch up with the recordings:
Get Started with Now Assist in AI Search ⇒    • Get Started with Now Assist in AI Sea...  
Introducing the Generative AI Controller ⇒    • Introducing the Generative AI Control...