CSDM and CMDB Executive Overview

Mark Bodman provides an overview on how CSDM and CMDB are critical for the products on the ServiceNow platform. He establishes how customers should take a 3 pillar approach to managing the data, and using the CMDB features provided to automate the work required. He covers some of the new products that follows CSDM structures. and provides a brief overview of the CSDM framework. He wraps this up with a sensible approach to adopting CSDM within your organization.

0:45 - The central role of the CMDB and Service Graph across products on the platform
3:25 - Introduction to a 3 pillar approach to managing data and overview of related CMDB features
10:50 - Overview of the product areas, importance of data and metrics affected by improved data quality
11:15 - Overview of the new product features and new product that use and contribute following CSDM structures
16:13 - Review of the full lifecycle approach that CSDM has been based on
18:00 - Introducing the 4 key CSDM data domains and foundation domain
19:56 - Overview of the CSDM V4 one-page diagram used by most ServiceNow Customers
26:50 - Reference review of the CSDM elements to their tables and relationships on the platform itself
28:48 - Taking a pragmatic approach to adopting CSDM in Crawl, Walk, Run, Fly stages
33:14 - Additional useful resources for adopting and implementing CSDM guidance.

Community and training:
* CSDM V4 White paper: https://www.servicenow.com/community/...
* CSDM Community Forum: https://www.servicenow.com/community/...
* CSDM Fundamentals Training: https://nowlearning.service-now.com/l...
* CSDM Example models: https://nowlearning.servicenow.com/no...

Impact Services:
* CSDM Assessment: https://docs.servicenow.com/bundle/va...
* Tune up your CSDM: https://docs.servicenow.com/bundle/va...

Other references:
* Boeing CSDM Governance K23 session: https://www.servicenow.com/events/dig...

* CSDM documentation: https://docs.servicenow.com/bundle/va...