Ep 12 - Technician Growth

In this conversation, Will and Chad discuss the topic of technician growth and how to manage raises for technicians. They emphasize the importance of aligning technical skills with company processes and the need for a structured career ladder. They suggest creating a clear career path for technicians, tracking their skills and certifications, and providing opportunities for growth and advancement. They also highlight the value of transparency and communication in managing technician aptitude and compensation. Overall, they stress the importance of retaining technicians by offering clear paths for advancement and recognizing their value to the company.

Align technical skills with company processes and expectations
Create a structured career ladder with clear paths for advancement
Track technician skills and certifications
Offer opportunities for growth and learning
Communicate transparently about compensation and expectations
Recognize and reward technicians for their value to the company
titles
Building a Career Ladder for Technician Advancement
Managing Technician Growth: Aligning Skills and Processes

Chapters
00:00
Introduction and Overview
02:03
The Importance of Technical Alignment
03:01
Managing Technician Aptitude and Expectations
08:08
Managing Technician Compensation
12:02
Building a Clear Career Ladder
17:01
Hiring and Retaining Technicians
21:21
Understanding Technician Motivations
23:57
The Value of Technicians with Diverse Skills
25:50
The Future of Technician Growth
27:33
Conclusion

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