What Is SaaS Experience For Customer Success Jobs?

If you’ve been looking for a Customer Success jobs, most likely you’ve ran into this requirement: “Must have Software as a Service (SaaS) experience.”

But what does it mean?

I didn’t want to just give you my half-baked take on this question so I pulled together some answers from the Customer Success community on LinkedIn. This video covers four responses that I believe did a great job at answering this question.

Here are the resources mentioned:

The original LinkedIn post:   / dianadejesus_customersuccess-activity-6930...  

Resources linked to Annie’s comment:
SaaS organizational structure - https://userguiding.com/blog/saas-roles/
SaaS terms - https://www.saascommunity.com/operati...
Voice of Customer for CS - https://www.parlor.io/blog/voice-of-t...
SaaS revenue forecasting - https://blog.logisense.com/a-guide-to...
Data storytelling - https://www.shiftparadigm.com/insight...


Head over to https://www.strategiccslabs.com/ for more guidance