Customer Journey Maps are your CX Dashboard

The PROs use Customer Journey Maps as their dashboard to drive continuous customer centric change. And if you look closely it's really simple how the PROs do this...

1. They keep the map updated with relevant data at all time.
2. They use the map to extract insights and define new activities on a regular basis.

Basically they have embedded the map in their most vital decision making process.

The amateurs? They create a Customer Journey Map and let it die within 2 months.

[ THE PERFECT MAP COURSE ]
Learn how to create better maps in less time.
👉 https://servicedesignshow.com/tpm

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