Improve Customer Service Using Flow, Omni-Channel Routing, and Einstein Bots | Automate This!

Описание к видео Improve Customer Service Using Flow, Omni-Channel Routing, and Einstein Bots | Automate This!

Welcome to another episode of Automate This! In this episode of Automate This!, Senior Admin Evangelist Jennifer Lee is joined by two Trailblazers, Brandon Van Galder and Kristi Brown, who will share their use cases for using Flow to enhance servicing with Omni-Channel Routing and Einstein Bots.

Read Brandon's and Kristi's blog posts to do a deeper dive into their use case and solution.

Brandon Van Galder: 'Automate This! — Optimize Omni-Channel Waterfall Routing' (https://admin.salesforce.com/blog/202...)
Kristi Brown: 'Automate This! — Power Up Your Einstein Bot with Flow' (https://admin.salesforce.com/blog/202...)

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