ITIL: What Does an IT Service Manager Need to Know?

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Services play a crucial role in the world of IT, not only driving value for end-users but also empowering businesses and enabling them to optimize essential internal processes.

ITIL 4 is the world’s most popular IT Service Management (ITSM) framework. As well as valuable insight based on decades of experience, it also offers a number of tools and best practices to help businesses to design, create, and continually improve world-class services. AXELOS, the organization behind the framework, also works with the ITIL practitioner community to offer regular updates, keeping ITIL in line with the ever-evolving world of ITSM.

But what do IT service managers need to know about the ITIL framework? What kind of benefits can ITIL 4 training offer the world of ITSM? In this video, ITIL 4 Author and Editor Barclay Rae explains the value of ITIL 4 for prospective IT service managers and their organizations, with a particular focus on communications, culture, and how we interact as people.

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