WFM Summit 2024 - Improve employee turnover - SMG

Tara Augustin
Director of Employee Experience Solutions
SMG

Nicholas Lawrence
VP Human Resources
Chick-fil-A

Improve employee turnover, guest satisfaction, and financial performance through front-line engagement + empowerment

- Get strategies to engage with and empower front-line workers through employee surveys

- Find a survey cadence and channel mix that drives engagement—collect more actionable data with advice from the experts on fighting survey fatigue

- Prove you’re listening—make employee engagement more meaningful with best practices for acting on feedback

- Chick-fil-A HR VP Nicholas Lawrence shares learnings and discusses how his team acts on front-line employee feedback in the field