Jim Kalbach - Creating Value through Mapping Experiences - S3 E10 - Voices of CX Podcast by Worthix

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Jim Kalbach is a noted author, speaker, and instructor in user experience design, information architecture, and strategy. He is currently the Head of Customer Success at MURAL, a leading visual online workspace for remote collaboration.

Jim has worked with large companies, such as eBay, Audi, SONY, Elsevier Science, LexisNexis, and Citrix. Jim lived in Germany for 15 years before returning to the US in 2013. While there, he co-founded the European Information Architecture conferences, as well as the IA Konferenz.

Jim is widely know for his book, "Mapping Experiences: A Complete Guide to Creating Value through Journeys, Blueprints, and Diagrams"

👀 Transcript of the conversation with Jim Kalbach
https://bit.ly/2TcLpDu

Follow Jim Kalbach
👉LinkedIn: www.linkedin.com/in/kalbach/
👉Twitter:   / jimkalbach  

📚Get Jim Kalbach's book, "Mapping Experiences" on Amazon

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Mary Drumond
Mary Drumond is Chief Marketing Officer at survey tech startup Worthix, and host of the Voices of Customer Experience Podcast. Originally a passion project, the podcast runs weekly and features some of the most influential CX thought-leaders, practitioners and academia on challenges, development and the evolution of CX.

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