How to deal with the "I need to talk to my spouse" objection in door to door sales

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How to deal with the “I need to talk to my spouse” objection in door-to-door sales
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We all dread the “I need to talk to my spouse” concern in door-to-door sales, so here is a few strategies to handle it.
The first step in dealing with “I need to talk to my spouse” is finding out who makes the decisions in the household
Too many times sales reps make the mistake of spending too much time with the wrong prospects in door-to-door sales. If you focus on talking to the decision makers you will stay on track to reach your sales goals. The first thing you should ask if someone says they need to talk to their spouse is something like “is this your department or your husband’s/wife’s?”
If you aren’t talking to the person who makes the decisions about what you are selling you are talking to the wrong person. Sometimes though when you ask this question the person will say that they are the person who does make the decision about those kinds of things so you can simply ignore that they need to talk to their spouse at that point. A few other versions of this would be something like “are you the decision maker on this type of thing?” or “do you decide together mostly or do you make these decisions for the household?”
What to do if your prospect in door-to-door sales demands to know the price breakdown to tell their spouse first
Sometimes your prospects in door-to-door sales will really hound you to give them the price for your services. Unless you are talking with the decision maker there isn’t much point revealing the price to them. If you do, they will simply tell their spouse the price at a later time, and if there isn’t any service explanation or value build on your part, the chances that they will decide to buy from you are very slim. A good line you can say in this scenario is “I do apologize, but I can’t go over the pricing details with a non-decision maker, but I would be happy to talk with them about it.” Obviously don’t be obnoxious or rude when you say this, but be polite and firm with your prospect. If your prospect continues to be aggressive and continues to ask you about price you can tell them something but you should be as vague as possible. This isn’t to mislead your prospect, you just want to make sure the decision maker is actually getting all of the facts before they make a decision.
Most likely your program has different levels of service and products to offer so you can simply be vague in the fact of making a statement that the cost depends on the products or services they decide to go with. A you could say something like “How much it would cost really depends on the services you want, but I would be happy to call back when your spouse is home.” You can talk about a large window for price as well to make follow up more likely. You can also say something like “It really depends on what products and services you go with for the cost of our service, it could be anywhere from $30 on up to $200, so I don’t really know where you would fit in without talking to the decision maker first.”
You can also try and contact the spouse while you are there or default to your discount
When you are selling door-to-door a great strategy is to offer some type of discount on your service or products for only a few people. If you do this you will create a natural fear of loss with your prospects and they will want to take action and buy your products or services. When you encounter the “I need to talk to my spouse” concern you can always default to your discount to help them take action. You don’t want to force someone to buy your products or services without their spouse if it is going to cause an argument.
Sometimes people just use that as an excuse so they don’t have to make a decision. You can always ask for them to contact their spouse while you are with them so you can go through your service explanation with the decision maker. You can also tell them there are only so many spots you can give away at the discounted price and it might be best to contact their spouse while you are there so they can get one of those spots.
People will do more to avoid missing out on something rather than taking action for what they will have to gain. It doesn’t happen all the time, but your prospect will sometimes end up either making the decision or go ahead and contact their spouse so they don’t miss out on your discount. When you use these strategies when prospects say “I need to talk to my spouse” you will make more sales and spend time with the right people. If you want more strategies and tips for building your door-t0-door sales business, be sure to check out our D2D Millionaire App here!
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