Masters of Feedback: Rick Maurer - Feedback Toolkit

Rick Maurer’s Feedback Toolkit is a fabulous resource for anyone who wants to equip themselves with knowledge and techniques for a wide variety of feedback scenarios. Rick Maurer is clearly a master of feedback.

Feedback Toolkit: 16 Tools for Better Communication in the Workplace https://geni.us/x8TGT4

Watching this video is worth 2 Management Courses CPD Points*.
🔎 See below for details

Feedback
This video is part of course module number 3.8.4
Program 3: Managing & Leading Individuals
Course 8: Feedback
Section 4: Masters of Feedback

Other videos in this section include:
🎬 Masters of Feedback Ken Blanchard & Spencer Johnson    • Masters of Feedback: Ken Blanchard & ...  
🎬 Masters of Feedback: Kim Cameron    • Masters of Feedback: Kim Cameron - Po...  



LESSON NOTES
Feedback Toolkit: 16 Tools for Better Communication in the Workplace https://geni.us/x8TGT4
Maurer starts with some general guidance, then offers:
• Tools for Giving Feedback
• Tools for Receiving Feedback

The framework Maurer uses is simple and effective:
1. Prepare
2. Present
3. Listen
4. Engage in dialogue
5. Plan for Action
6. Acknowledge
He then adds comments on:
• How you can vary the process and
• Things to pay attention to

Maurer’s SARA acronym is spot on:
• Surprise
• Anger
• Rationalization
• Acceptance

This book is relentlessly practical and a great workplace resource. My 1st edition (there’s now a 2nd edition) has under 100 pages, so there is absolutely no fluff - just great advice from Maurer.


RECOMMENDED EXERCISE
1. Cccc (x MC CPD Points)
2. Cccc (x MC CPD Points)
3. Cccc (x MC CPD Points)
4. Cccc (x MC CPD Points)

DOWNLOADS
Free Resources
🧰 CPD Tools - https://gum.co/MC-CPD
Paid resources
🧳 Management Courses Onboarding Kit - https://gum.co/MC-ObK ($3)

RECOMMENDED READING
📖 Feedback (and Other Dirty Words): Why We Fear It, How to Fix It https://geni.us/Pg4gk
📖 Thanks for the Feedback: The Science and Art of Receiving Feedback Well https://geni.us/OtdDnSy
📖 HBR Guide to Delivering Effective Feedback https://geni.us/h0cN
📖 Feedback Pocketbook https://geni.us/D8Ar
📖 Feedback Toolkit: 16 Tools for Better Communication in the Workplace https://geni.us/x8TGT4


⭕️ Links to our book recommendations are affiliated through Amazon

Managers Need a Basic set of kit to do your job well. Here are my top recommendations: https://kit.co/MikeClayton/manager-s-... (the links are affiliated)

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