How to Create your Own Omnichannel Customer Experience Strategy

Having multiple channels to interact with customers is now the norm for businesses. In fact, customers who interact with your business through more than one touchpoint - e.g. social media, company website and physical store - are more likely to convert and become repeat customers.

Connecting all these touchpoints to create an omnichannel customer experience can improve a customer’s interaction with your organisation and increase sales. In this video we take a look at what an omnichannel experience is and how you can create one.

For more information, visit our Omnichannel Customer Experience Guide on the Talkative blog → https://gettalkative.com/info/omnicha....

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