AliExpress Review: Deals, Scams, and Shipping Times Explained

What is aliexpress? Is it safe? Can you trust them with things like your credit card? And will you actually receive your purchases? Why are prices so low? Why is shipping so long? How is their customer service?

The answer to all these questions and more are in this video.

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Intro 0:00
Disclosure 0:24
Is it Safe? 0:33
Can you trust them? 1:44
How is customer support? 2:04
Customer support becoming better? 2:58
Downside to customer support 3:42
How to get the best customer support 4:26
Why is shipping time so long? 4:51
Are shipping times improving? 5:03
Why are the prices so low? 5:40
Time to make an account? 6:53

Script:
00:00:56.600 it does mean that the seller you choose
00:00:58.120 to buy from is going to impact impact
00:01:00.320 your overall experience on AliExpress
00:01:02.960 while I found that there seems to be a
00:01:04.199 decent amount of good sellers on
00:01:05.640 AliExpress the number one problem with
00:01:08.400 the bad sellers is that you'll receive a
00:01:10.600 product that's not as good as you
00:01:12.280 expected it to be meaning it's a lower
00:01:14.159 quality this definitely has to be the
00:01:15.880 biggest issue with using AliExpress at
00:01:17.960 least in my opinion however I do have to
00:01:19.840 remind myself that I am paying a lot
00:01:21.479 less than I would on most other shopping
00:01:23.400 platforms and that I get what I pay for
00:01:26.280 so even though there are a lot of good
00:01:27.840 value products on there you have to
00:01:29.479 watch out for those ones that just seem
00:01:31.240 way too good to be true if you're
00:01:32.880 curious how to find a good seller and
00:01:34.920 product on AliExpress or how to tell if
00:01:37.000 the products and overall good value I'll
00:01:39.119 be making a video on this and damage and AliExpress quickly sent me a
00:02:57.720 refund AliExpress's customer service has
00:03:00.200 actually gotten a lot better recently at
00:03:02.159 least in my opinion the reason I think
00:03:04.080 this is because when I started buying on
00:03:05.959 AliExpress for the first time which was
00:03:07.720 late 2019 early 2020 if you had
00:03:10.480 something that you needed to return you
00:03:12.040 had to ship it all the way back to China
00:03:14.120 which I don't know if you know but it's
00:03:15.720 very expensive there was once where I
00:03:17.480 bought a $200 product off of AliExpress
00:03:20.360 and I actually bought the wrong one
00:03:22.280 however it was my fault because of that
00:03:24.120 I had to pay for shipping back which was
00:03:26.680 around
00:03:27.519 $150 and even though I could have made

00:04:58.160 many of the products are coming directly
00:04:59.919 from China which in my case means they
00:05:01.800 have to ship it across the entire world
00:05:03.800 back when I started my AliExpress
00:05:05.440 account back in late 2019 took an
00:05:07.960 average of probably 2 months to receive
00:05:10.400 them and while you still may need to
00:05:11.800 wait around a month to receive some
00:05:13.560 products they've now added a lot of
00:05:15.160 products to their 2E guaranteed shipping
00:05:17.600 in fact just over the last couple months
00:05:19.520 it went from 15-day shipping to 14-day
00:05:21.960 shipping to 13 guaranteed day shipping
00:05:24.400 showing they're making very good
00:05:25.800 progress on this which is good to see
00:05:27.639 and while that's still nowhere near
00:05:29.120 something like Amazon with their 2-day
00:05:31.240 Prime shipping and in some cases even
00:05:33.199 one or overnight that's still pretty
00:05:35.400 good when you consider the product is
00:05:37.080 probably coming from China and at such
00:05:39.360 an affordable price as well so speaking
00:05:41.600 of the low prices why are they so cheap
00:05:44.560 well like I've mentioned it's because
00:05:46.280 many of these products are coming
00:05:47.800 directly from China this means a lot of
00:05:49.919 the sellers are either the manufacturer
00:05:52.000 or closely related and working with the
00:05:54.479 manufacturers this reduces the cost of
00:05:57.039 warehouse storage and makes it easy for
00:05:59.680 them to make product on demand another
00:06:02.039 reason it's so good is because shipping
00:06:03.960 from China is actually incredibly cheap
00:06:06.680 so while you find yourself looking at a
00:06:08.080 $3 product on AliExpress wondering how
00:06:10.440 they can even afford to ship it yet
00:06:12.080 alone make a profit just know that they
00:06:13.960 don't have to pay nearly as much in
00:06:15.680 shipping as you think they do the last
00:06:17.639 reason I believe AliExpress is able to
00:06:19.720 offer products for such a low cost is
00:06:22.120 because they really don't do any kind of
00:06:23.919 formal advertising the way AliExpress
00:06:26.240 markets itself is through Word of Mouth