License to Demo: Everyone Should Have a Q (Gadgets & Tools for PreSales at Scale) - With Micah Joel

What does it take to succeed for 15 years in the ever-evolving world of technology? With our guest, we'll talk about one of the fastest growing companies in the world and learn how to build effective support systems, manage change and completely redefine pre-sales excellence.

You will learn how a team of “support engineers” can transform into a James Bond type of department that excels in breakthrough innovation and strategic direction. What's the secret to keeping solution engineers engaged and effective? How do you balance demand, scale and talent development in a high stakes environment?

We'll also talk the fascinating dynamics behind demo engineering and customer-centric strategies, and Jonathan explains why the right organizational structure can make the difference between success and failure in the pre-sales ecosystem. Whether you're in the SaaS or pre-sales industry or just want to know how high-performing teams work, this episode is packed with stories, lessons and practical tips.

Micah at LinkedIn:
  / micahjoel  

Salesforce - Everybody's Demo Org (EDO):
https://edo.my.site.com › edo https://edo.my.site.com/edo/s/

----------

💌 Discovery E-Mail Kurs: https://m.serockstars.com/DojoKurs

🔗 Alle anderen Links: https://paths.to/presales

👍 Viel Spaß & Inspiration beim Zuhören wünschen dir Jan & Tim


00:00:00 Micahs 15-jährige Karriere bei Salesforce
00:04:52 Was ist die Q Branch?
00:07:15 Aufbau des SE-Support-Teams
00:10:36 Indikatoren für den Bedarf an SE-Support
00:17:06 Vorteile des SE-Support-Teams
00:24:24 Priorisierung und Kommunikation im SE-Support
00:35:20 Entwicklung und Management von Demo-Umgebungen
00:51:43 Tooling zur Effizienzsteigerung für SEs
01:00:00 Patentierung innovativer Lösungen im SE-Support