Workforce Optimization for Customer Service | Monitor agents in Channel Management

Provides an overview of monitoring agents in the Channel Management module in Workforce Optimization for
Customer Service Management.


This video was recorded in the Utah release.


Role required: sn_csm_wfo_workspa.manager


#servicenow #servicenowdemo #workforceoptimization #customerservicemanagement

For more information on Channel Management, see:


ServiceNow product documentation:


Channel Management in Workforce Optimization for Customer Service:
https://docs.servicenow.com/bundle/to...
for-customer-service-configurable/concept/configurable-channels-wfo-cs.html


ServiceNow Training and Certification:
http://www.servicenow.com/services/tr...


ServiceNow Community:
https://community.servicenow.com/comm...


ServiceNow TechBytes Podcast:
https://www.servicenow.com/community/...


For general information about ServiceNow, visit: http://www.servicenow.com/


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