Workforce Optimization for Customer Service | Create shifts, schedules, and events

Provides an overview of creating shifts, schedules, and events in Workforce Optimization for Customer Service Management.

#servicenow #servicenowdemo #workforceoptimization #customerservicemanagement

Role required: sn_csm_wfo_workspa.manager

This video was recorded in the Utah release.

For more information on creating shifts and schedules, see:

ServiceNow product documentation:
Scheduling in Workforce Optimization for Customer Service: https://docs.servicenow.com/bundle/ut...
service-management/page/product/workforce-optimization-for-customer-service-
configurable/concept/scheduling-configurable-wfo-cs.html

ServiceNow Training and Certification:
http://www.servicenow.com/services/tr...

ServiceNow Community:
https://community.servicenow.com/comm...

ServiceNow TechBytes Podcast:
https://www.servicenow.com/community/...

For general information about ServiceNow, visit: http://www.servicenow.com/