CSDM Application Services: build Operational Resilience by connecting Services and Operations

What is the role of an Application Service in the CSDM framework? You might be surprised how important this piece of the puzzle represents, and it is not only about Service Mapping! In this video, Michel, Lead Strategic Advisor at Einar & Partners, will take you on a journey to the Grand Canyon while he explains the concepts around Application Services on the Now Platform.

00:00 Introduction
01:26 CSDM Layers and Domains
02:46 Interconnecting Application Services
03:33 Connect Services to Operations
04:40 Intermission
05:25 CIs making up the Application Services
06:38 Outro
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Einar & Partners are consultants specialised in ServiceNow ITOM and AiOps.

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