Healthcare Account Mock Call - CRYING CUSTOMER

In this healthcare mock call, the patient is in a difficult situation and is begging the medical equipment company to grant her request for one month's worth of feeding supplies. She has an acute diabetes and her husband recently died. Watch how the agent empathizes and builds rapport with the patient.

00:00 Intro
00:27 Healthcare mock call
08:53 How to work with a team lead
10:44 Usual healthcare policy
11:06 The onetime courtesy explanation

MUSIC CREDIT:
Androids Always Escape by Chris Zabriskie is licensed under a Creative Commons Attribution 4.0 license. https://creativecommons.org/licenses/...
Source: http://chriszabriskie.com/honor/
Artist: http://chriszabriskie.com/