How to Create WhatsApp Flows & Approve Them in Templates

Here’s a step-by-step guide on how to Create WhatsApp Flows & Approve Them in Templates in Flaxxa Wapi:

Step 1: Access the Flow Builder
Login to Flaxxa Wapi using your credentials.
From the dashboard, navigate to the “Flows” section.
Click on “Create New Flow” to start designing a new WhatsApp flow.
Step 2: Build Your WhatsApp Flow
Select a Trigger: Choose the event that will initiate the flow, such as “New Message” or “Account Signup.”
Add Steps:
Use message blocks to create automated responses. You can add text, images, buttons, or quick reply options.
Link the steps based on customer responses to guide the flow.
Set Conditional Logic: Use “If-Else” conditions to route users based on their replies. For example, “If the user selects ‘Yes,’ send a confirmation message.”
Test the Flow: Once your flow is created, use the Preview feature to simulate how it will work and ensure everything functions smoothly.
Step 3: Save & Submit for Template Approval
Name Your Flow: Give your flow a clear, descriptive name (e.g., “Account Signup Flow”).
Submit for Template Approval:
WhatsApp requires specific templates to be pre-approved before being used for business messaging.
Once your flow is complete, go to the “Templates” section.
Select “Submit for Approval” to ensure your message templates, including welcome messages, confirmations, or follow-ups, comply with WhatsApp's guidelines.
Note: Template approval may take 24–48 hours.
Step 4: Monitor Template Status
After submission, you can track the approval status of your templates in the Templates section under the “Approval Status” column.
Once the template is approved, it can be used in live campaigns and flows.
Step 5: Activate the Flow
Once the flow is ready and your template is approved, activate the flow by toggling it to “Live” in the Flows dashboard.
Assign the flow to a specific trigger, like an incoming message or user action, to start using it automatically.
Tips for Approval:
Keep your templates concise: WhatsApp favors short, direct messages.
Avoid promotional language: Approval may be rejected if the content is too sales-heavy.
Be clear and transparent: Make sure your flow templates provide value and are easy for customers to understand.