Salesforce Digital Engagement | EP11

Описание к видео Salesforce Digital Engagement | EP11

Digital Engagement in Salesforce

0:00 Introduction
1:36 Agenda
2:41 Customer Expectation
3:34 How Many Ways Someone Can Contact Company
7:49 Supported Channel
9:42 Broadcast Message Considerations
10:58 Short Code Considerations
11:59 Long Code Considerations
12:11 Trivia
13:38 WhatsApp
14:08 Digital Engagement Data Model
16:20 Mind Maps
26:20 Demo – SMS & Facebook Messenger
28:00 Setup Digital Engagement
35:00 Digital Engagement with Facebook Messenger

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